Our Reviews

The service was excellent! Thank You

I was in and out quickly, everyone was friendly!

Great response to any questions or concerns

Everything good

This was the first time for me at the dealership and I had a software recall on my new diesel pick up, which is why I went there in the first place. It took 2 1/2 hours for an oil change when I had an appointment and they did not even address the software update. I understand they were understaffed, which would not have been a problem if that had been communicated at the start and not just when everyone had been waiting for a very long time. After the 2 1/2 hours were finally up, knowing that the software update would take an hour which I was told at the beginning I had been expecting everything to be taken care of, but was told that they had just now taken the vehicle down to do the software update after 2 1/2 hours of just doing an oil change I was very upset as I had been waiting there for a very long time with the expectation that everything was getting done. If everything had been done in that amount of time. I would have understood but the fact it took 2 1/2 hours for an oil change a tire rotation is absurd. if they had communicated to me during the oil change where we were at the process and that the software update had not been done I would not have been as upset as I was. I feel like the communication would help people not be as upset as multiple people were that day due to short staffing that was not communicated until everyone was irritated for waiting so long. I prefer going to dealerships to get my oil changed and such but I’m not sure if I will be doing that if this is how it will be every time I still need to get the software update done because I had been waiting for far too long as it was on my rare day off of work. I feel like everything could’ve been better if there was more communication in the process.

Great staff they know what they are doing!!

Disappointed in General Motors for the recall on the 6.2 engines with NO SOLUTION! Dealership wouldn't put the GM recommended oil in the engine.

No communication. I had to call to find out the diagnosis of my vehicle. I had to call to see about a loaner since the part was on back order for two weeks to two months.

The service was good and they completed the work in a timely manner. We were a little frustrated about our warranty situation since we were told by two different team members early on that our issue should be covered, only to find out later that it was not. We felt misled when purchasing the warranty a year ago, but we know now to read the fine print when selecting a warranty. The team at Jerry Durant did their best to support us and complete the necessary work.

Nicole was a great service advisor. She took the time to go over my warranty coverage. As well as explaining my upcoming service intervals.

Very smooth. Excellent people at this place.

Labor price changed after I made the appointment but they honored it.

Was never apologized to for having to bring my car back for the mistake yall made last time we had service. Let alone 90$ for a dang oil change. Very disappointed. As soon as warranty is up. I won’t be back.

You tried to charge me $3400 and some change for a $200 part and $2900 in labor for a 4 1/2 to 5 hour job. Charge me $326 for a part that’s only cost $200,. You charge me $60 for coolant, which is good. I have no objections to that. Then turn around and you subtract that you try to charge me over $2900 for labor which it would only take four hours maybe five hours to do. How I know this I end up going to a different auto shop and that’s what he charged me was a total of $700 For labor and the parts. You should be ashamed of yourself and I will be writing a review on Yelp and will write a letter to the dealership itself of exact events that took place. You also lied to me and saying it takes 2 to 3 weeks but when you called me with the total estimate, you told me you got parts at another dealership that you can do it right away. You guys just wanted the money and not me go elsewhere. When I did pick it up, I asked for itemized bill, which y’all had but would not give it to me. What kind of service is that. I paid you $215 for a diagnostic check then you taxed me on it and turn around on top of that charge me 3% to use my card. You didn’t take any other method so you gouge me on that as well. You guys are unprofessional and a disgrace to other dealerships. You are the people that set a bad example for other people to trust any dealership service. I will not come to you again or recommend you at all. You guys suck! plain as day.

Your service was OK, but the price for a basic oil change is way too high. $100 dollars for a simple oil change of my 15 minutes work is in my opinion ridicules. All they did was change the filter and oil. Simple. There was also a charg3 on the bill that I do not understand, it was for apparently nothing, I guess it was because we can charge. It was for but $6.74 but it says Customer paid shop supplies for repair order. I do not understand this, as everything else was accounted for?

Brought my truck in for an oil change and a grill guard installed. It took 3 days to install the guard. First one was supposedly damaged, second one was the wrong one, finally got it right on the 3rd. I have taken my truck for an oil change there several times and always changed the fuel filter every other time , except this time. My filter was at 30%. Now I leaving on a several month trip pulling a heavy trailer. Now I’m having to worry about this on the road. You always washed my truck every time, except this time. Ray kept me informed and I thank him for that. Also it would be nice for them to let you know ahead of time that there’s a 3.5% charge o when using. Credit card. That cost was almost $50. Think I’ll find another place to go.

Chris made it a simple and well informed experience

My salesman was excellent on top of everything I needed. Let me know my car had arrived before it was even off the trailer great guy. Joe Holmes is his name. Thank for great service I will be doing business again with yall.

I was on a very short timeline and Carson Long was fantastic and taking care of everything needing with only an hour to prepare and less than an hour for me to come in, get through the setup and paperwork. Finance manager was great also. Very good experience. I will recommend Carson and Granbury location to anyone looking to purchase a new vehicle.

Y0u have a new service representative said would take two hours for the oil change only two cars in front .both cars up on the rack.did not take two hours. the price went up 45doll.ars.

Quick and painless

Mr Arron was extremely professional and friendly. He went over all the details to the purchase of the suv and once I purchased the suv, he want over the maintenance and how the suv worked. Thank you guys for this wonderful experience.

AWESOME customer service. Eric was very kind and polite when he greeted us.

Considering we drove 2 hours to receive my new car I’d most definitely rate my experience a 10/10! When we arrived the car was already parked in the front, shined up, and ready to go. We went inside for paperwork which was such a smooth , quick, and easy process. Our sales rep was so professional, friendly, made sure to ask if we needed anything, made conversation, and got us in and out so quick. We signed papers thought he finance man who was also very sweet and kind making the process just as easy. Within 40 minutes we were in, and out and back on the road to home. We are so thankful for this dealership💗

Had a great experience. Antonio Simon went above and beyond to get me taken care of.

Carl made purchase of my new car easy and my experience Jerry Durant was great.

I purchased my truck from out of state so it was a bit more involved than just walking into the dealership. Everyone was helpful from the salesman, the sales manager, the general manager, and the finance manager. Once I arrived in Texas from Virginia the sale was quick and easy. I look forward to the possibility of buying again in the future.

It took 2+ hours for an oil change and tire rotation with an appointment. That should never happen.

Very friendly, helpful and great to work with! Made the process stress free! Thank you again!

Keith was amazing—so sweet, patient, and helpful from start to finish. He took his time explaining everything and made the whole process easy and stress-free. I really appreciated how genuine he was. The entire dealership had a great atmosphere—everyone was friendly, professional, and made me feel comfortable. I’d definitely recommend Keith and this team to anyone looking to buy a car!

Truck was due for first service since purchase

Easy in and out. We needed to get this done in a hurry. Was able to the majority of before we walked through the door.

took a little bit longer than expected

Overall it was a good experience until they tried to sell my wife something that was not needed. I will leave it at that!!!!

Exceptional service by service technician Nicole D. Service completed as promised. Finished result is better than I anticipated. Completely satisfied.

Every thing went smoothly , sales person very helpful all was great

We have bought several cars here now and we use Juan as our sales person every time! He is great! It’s always a quick and easy and I highly recommend Jerry Durant in Granbury!

Carl Turney is great. This is the 2nd vehicle we have bought from him. No pressure and takes time to work with you.

It was quick and painless. Already had my vehicle picked out and pre-approval done prior to the drive up. It was probably less than an hour to get paperwork done and out the door. Our sales rep Judah and the finance rep were very professional and courteous. I would recommend this dealership.

Chris was great. Listened to my needs and help me find the right truck.

Got my car checked in and felt with in a quick manner

We called ahead to make sure the truck was on the lot. We were greeted by Chris Nichols - very promptly and professionally. We asked for Jim - that’s who we talked to on the phone. The entire experience was easy and great!!! Happy with everything !

Had a 9:30 appointment for an oil change. Arrived 10 mins. early. Waited an hour and a half for an oil change!

Arrived for my 7:30am appointment for tire rotation/balance and oil change. Was told I would have to wait 2 hours before they could start because one of the techs was late due to car trouble. Said afternoon should be better. I said put me down for a 3:30 appointment. Arrived at 3, truck went on the lift at 3:30 (good so far). Took 2hrs 15min for service. That includes the last 30 min 3 guys working on it (or just talking a lot). I was the last vehicle out of the shop. No apologies by that time, not even a service advisor (Ray was gone at that point) to notify me. No one spoke to me except the cashier when I walked to her. No one seemed to care or have any pep in their step (except the young gentleman advisor serving other customers). Great experiences before this one, hoping it’s a one time issue.

Every step of the process was smooth.

Totally miss Lisa White. She was personable, professional and assuring. I always had total confidence in trusting my vehicle to her care to get my car repaired perfectly and timely. I have a vehicle that needs work and I am totally at a loss where to take it now. Eric was ok and got my recall done.

The staff did a geat job! My appointment was at 9am, they were prompt and had my car finished in a timely manner. AND washed and vacuumed it. Thanks for a great visit!

I had an oil change and tire rotation. Whomever rotated my tires damaged the rim and didn’t say anything at all. It is scratched up and has a large piece of the center missing. It was not like this before I dropped it off.

No problems

Good service

2.5 hours for an oil change is absolutely ridiculous when I made an appointment. It is getting worse and worse.

Service advisor was excellent very knowledgeable and helpful

Chris, our salesman, was very helpful and patient with us. He took extra time with us explaining the whole purchase process as well as helping us with some of the new technology. He also took the time and effort in contacting us on two small items we left in our trade-in vehicle. He was definitely valuable to our purchase of the vehicle.

Eric, professional, knowledgeable and polite.

Ryan was amazing!! He took great care of me and even helped me get rid of my annoying lease!! I will be back to buy with him again!

Person that first talked to me and then took my info to cashier was not personable at all. Not a smile or anything.

Very nice and accommodating

Tyler Durant. Todd Shipman, and Eric Bonham have been outstanding during a very frustrating recall situation involving a 21 silverado with siezed 6.2. They assisted with trading that silverado in exchange for a new Acadia. All mentioned genuinely cared about us personally and professionally.

Good

Everything was great

Nicole and the team in Granbury were very professional and friendly.

Service rep was very courteous and went beyond to see that I got the service I requested. Job was done in a very short time and the window tint looks good!

pleasant and friendly staff. very fast and efficient service.

Price without any hassle, great sales staff that was easy to work with

great experience

Nicole Duggan did a great job answering all my questions about the 6.2 recall. Great job on servicing my Truck

Nice people. Not a long wait time.

We are happy with our new purchase!

Nicole and the team did an excellent job taking care of all of my needs on a Saturday morning.

Good experience

No communication had my car for a week. Over charged for the work. Have a friend mechanic said it’s not that hard to change a purge valve. Have bought several new cars from you. Love my Buick.

I booked an oil change / tire rotation service on line for 11:30 AM. Arrived at 11:28 and checked in. Work was completed at 12:45 PM. This was a very long time for an oil change and tire rotation. Quick lube services in Granbury complete such work in 10 to 15 minutes. Price for service was not competitive with independent / chain services.

The trustworthy best Thank you

Nicole does a great job!

Service was good but the advisor should really introduce himself by name, especially if asking for a favorable review. I don’t know whom to mention. Common courtesy.

Easiest most relaxed car shopping I have ever experienced

The technician did not put a white piece of paper on my floorboard, and he had my floor mat black from his dirty feet

Nicole did a great job. Had our Yukon in and out within the hour!

Todd Shipman was very knowledgeable about the vehicles we looked at and Scott was very helpful making us the best deal. Ryan in finance helped us choose the right warranty for our vehicles and our granddaughter was very pleased with her newer car. Thank y’all so much!!

Very friendly people to deal with, great experience.

Excellent and courteous service

Very pleasant and easy

It was good and Carl was nice and helpful.

Keith was the best. No presure sales!

The best car buying experience I have ever had. The sales team was very helpful in finding my wife her new SUV. Joe in finance was so easy to work with, he explained everything in depth and was very patient with us to make sure all of our questions were answered. Amazing experience. Thank you all so much!!!

Quick & easy

I recently bought another vehicle from Jerry Durant Chevrolet Buick GMC in Granbury, TX and my experience was quick, and efficient. Carl Turney answered all my questions which helped the process move along.

Richard Taylor was great to work with. He’s not pushy, easy going, very informative and answered all of our questions.

Car had a deadline, and not only was it missed, I was forced to check on it and ultimately put my foot down picking it up done or Not. Truck also has an extended warranty, PURCHASED FROM JERRYS BURLESON, and ZERO EFFORT WAS MADE TO USE IT. Truck was 5000 miles out of Bumper to bumper warranty and I had to pay 400$ out of pocket to fix a wheel speed sensor on a 2024 truck with 41k miles. After paying 80k for the truck and then 3000$ for the extended warranty.

Our salesman, Carl Turney was outstanding. He spent hours with us as we were trying to decide on which vehicle we wanted to buy. He was very courteous and professional. We felt no pressure and he gave us very honest and knowledgeable answers to all our questions. When we finally decided and came back the next day he negotiated a great deal for us. We were very comfortable at all times at Jerry Durant Buick. Ryan Little made the finance decision easy by presenting the options in an easy to understand manner. We will recommend the Jerry Durant dealership and Carl Turney to our friends

Wonderful experience in purchasing a new vehicle. Chris was great and very helpful. The process was quick and painless. Love my new Traverse.

Simple and easy.

The right price, no hidden addons, no hidden fees, no tricks and all rebates.

Excellent experience, great employees.

Best service department ever. Communication was great. Service tech was very accommodating. Even the cashier was wonderful.

The 3% credit card posting demonstrates low class thinking. It is your cost of doing business, absorb it or hide it in the service cost. Offer a discount for cash, but rip the insulting signs down. Your a multi million dollar deakership. It makes you look cheap and small. I am embarrased for you. Fire the idiot that thought it was a good idea.

Found the vehicle online everything was easy and sales guy did a great job communicating with me.

Went fairly quick

We had a great experience! Our salesman, Tony (Antonio) was fantastic to work with. He was very knowledgeable about the vehicles on the lot, vehicle features and sales incentives. He took time with us on our first visit "just to check things out" and was right there to help when we came back to look again. We never felt pressured into anything, and it ended up being a very enjoyable experience! We will definitely recommend Tony and Jerry Durant. You've earned our future business for sure!

Great service overall. In and out in no time.

Made appt online. Well organized and simple. Advisor was friendly and helpful. Work was completed in a reasonable amount of time. A very good experience.

The service writer did a Great job keeping in touch with the service and how it was going

Great work great people always go here. Only issue is trying to reach my service representative once the car is dropped off. I know they’re busy and not a huge deal but that’s the o ly issue they could improve on, communication

Antonio was great and he made for an easy/painless buying experience.

2 1/2 hour wait for a oil change

Called and got in same day. Very personable Service rep. Quick oil change.

OUr salesman Carl Turney is outstanding. We took a lot of time trying to decide on which vehicle we wanted to buy. Carl was very patient with us and we drove several cars with absolutely no pressure from Carl. He was extremely knowledgeable about the vehicles and gave us great information. We wanted to come back the next day and make our decision. Carl made that easy and we closed the deal the next morning. In the end we were very happy with the total deal we got. Ryan Little in finance gave us straight information about our options and was very easy to work with.

The Service rep was prompt friendly and very thorough.

Great.

It was good

I had a hard time trying to setup an appointment for my oil change and finally just went by and left my vehicle. I did ask for a ride home and picked vehicle up later that afternoon.

I will never go back to Jerry’s in granbury

Good dialogue with service member on what things needed to get done. I was taking my car in early to change oil and dct filter.

Ray was not helpful or knowledgeable about helping figure out the problem with my truck. I felt like he belittled me as a woman, when clearly I know more about my truck then he knows about them. I told him to make sure to call me before anything that cost money to let me know. Upon arrival to pick up my truck I was told that they did a battery check on my truck that was going to cost me. I could’ve done a battery check at auto zone for free. My truck never threw a code for low voltage prior to bringing it up there which has now led me to believe that while someone was looking at it they must have let it run for quite sometime and after not being able to figure out the problem they then checked the battery which then showed low battery voltage from running for so long. He was not attentive to my needs nor did he listen because if he had I wouldn’t still be running around in circles with this. Battery voltage has nothing to do with the problem because the problem with the radio has been going on for over a year and if the battery were actually bad. I would’ve had to have had it replaced long ago. I have told him many of times that I believe it has an electrical problem. Which I believe shouldn’t be happening on a $55,000 truck that only has 53,000 miles on it. I have had nothing but negative experiences with your establishment and have definitely thought about calling someone higher up or even a news station because I don’t feel as though my problem is being addressed because I am a women and because my warranty is about to expire and he just simply doesn’t want to mess with it. Which is bad business in my eyes being that the Durants have lived in Granbury for years and have been a staple in this town. I will never tell tell ppl good things about the service I received because the service sucks here to be quite frank. The amount of time to even get a loaner car from yall is ridiculous almost as if they just don’t want to give one out. I know that yall have a computer that can read all the codes that are thrown but it seems as though no one wants to take the time out to actually address them. I am a single mom my husband passed I don’t have the time for my truck to not be working. So I brought it in to be looked at just like other people would except I don’t hav the extra money to put into just being told nothing is wrong with it when clearly the check engine light was flashing when I brought it in. And was throwing codes for many different thing which I offered to send Ray an email that listed each one. However he never showed any interest in getting them. Even when I came to pick it up the screen wouldn’t come on and he said well what do you want to do?! I said fix it duh and told him to get his computer reader. It’s like he was in disbelief that I actually knew what I was talking about. I am extremely dissatisfied with the service I was provided with. I normally would just shrug this off but this is my lifeline to get my children to school and get myself to work so I can provide for them. Not everyone has another vehicle just lying around to have a fall back plan. And renting one at $52 a day is not doable for most people in the way the world is going these days. I’m not trying to be rude in any shape form or fashion but at the end of the day with most everyone in the world. I’m sure I’m not the only person that feels this way about the service they’ve been provided by this company. Thank you and have a blessed day!

Good service and it was done timely. Nicole is always friendly and helpful.

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Antonio did a great job

It was a great experience! I told them I couldn’t leave it 2 days so they fixed everything and returned at the end of the day.

Very friendly staff. Excellent experience,

Eric did a great job as the service advisor.

Dusty was great to work with but the Service Advisor Eric was absolutely horrible. I had to call multiple times to get an update on my vehicle due to him not keeping me informed like he said he would. He originally told me my truck would be looked at by Wednesday and it never even got touched. I rearranged my whole schedule for the week to accommodate being down a vehicle. I was told by Eric it would be looked at and fixed in time before the weekend. I called Wednesday and left 2 voicemails which he never responded to. I finally got ahold of him Thursday and he said it would be looked at in that Thursday afternoon. I never received a call. I called numerous times again Friday before I finally got Eric on the phone and he told me his technician never got to it but promised Monday. I told him I needed my vehicle back for the weekend and I’d drop it off Monday morning which he said it would be out front waiting on me. I got there way before the dealerships closed the service drive and was told he was gone for the day and no one knew what was going on with my truck when I went to pick it up. Dusty overheard what was going on and personally saw to it that my truck was looked at on Monday. Without Dusty intervening I would have never brought my vehicle back. This was my first experience with this service advisor and this dealership and it definitely makes me not want to return.

I scheduled ahead of time & brought it in early so you could plan for everything, and you still didn’t get it all done, so I’ve got to bring it back.

$130. for an oil change and tire rotation is outrageous. The pricing board in your service department doesn’t list the price for an oil change. If I knew the price I would have gone elsewhere

It was a great experience, we received a professional treatment and we are very happy

The service on our car was outstanding! The people were very kind. The only thing I was a little disappointed in was that I had a previous scheduled appointment and my oil changed took an 1hour and 45 minutes- with two young children in the waiting room with me.

The service advisor was very efficient and knowledgeable. I’ve owned Chevy and gmc vehicles all my life. She one one advisor that has really helped a lot and delivered my trucks as promised. She is a valuable asset to the company. Thx very much !!

Took a long time with appt

JT was awesome to work with! Can’t say enough good things ..Super friendly, knowledgeable and made the whole process really easy start to finish . Extremely satisfied with my vehicle. Definitely a 10/10 experience doing business with this dealership

I want to thank Tyler and his team for the great experience with my history they went above and beyond to satisfy my needs I also want to thank Tod my sells representative did an amazing job getting me in the truck I needed great work I also want to give a big shout out to the service team as well getting me into a rental when they had none available they made it happen!!!!! Congratulations Durant Chevrolet your on my five star list

Quick efficient service Nicole Duggan was a pleasure to work with. Mechanic was clean and thorough.

Scheduled an oil change and it went very well

I had an engine light come on as we were traveling from Oregon. I dropped my pickup on Thursday night. They squeezed me in and looked at it on Friday. I picked it back up on Saturday morning. Very much appreciated their willingness to help me get back on the road.

Excellent service, timely response on everything!!

Best experience

Although I did not purchase this vehicle there, I received excellent customer service and the job was completed in a timely manner.

My vehicle was promptly serviced and on my way. Thank you.

Prompt professional service.

Great fast service, friendly knowledgeable staff. Thank You

Antonio is the best. The paperwork was fast and easy. I will definitely come back from my next truck.

JT Gustafson were absolutely amazing – A++++ service! JT went above and beyond, walking me through all the vehicle functions after my purchase. He even helped me set up OnStar and my phone – true five-star customer service. Over the phone, I worked out the deal with Alix Jaden, who was first-class all the way. The finance manager made everything smooth and seamless. This was hands down the best dealership experience I’ve had in a very long time. Highly recommend!

Great sales team to work with. I look forward to working with them on my future vehicle purchases.

When I arrived at the dealership, I was immediately greeted by Mr. Fabian, my salesperson. He was friendly and approachable, which put me at ease right away. Instead of trying to push me toward a car, he took the time to ask questions about what I needed—what kind of driving I do, the features that mattered most to me, and my budget. It felt like he genuinely cared about helping me find the right vehicle rather than just making a sale.

Great service ! Thanks Todd

When you run a service special, it should be for the price on the mailer, with no additional cost added. Your service is alreadu higher than most, then you add to it.

Chris our salesman was great, friendly and knew his business, same with our finance man, all in all great experience.........

Quick and easy. Friendly service.

I had the oil changed and tires rotated I would have figured they would have checked windshield washer fluid but they did not considering the light was on. The advisor was great on his end.

Eric Bonn in service was, as always, extremely personable and professional.

They were very dismissive towards me and did not ask me my preference of oil before they started my service. He very quickly pointed me towards the waiting room. My service was already started before I could tell them I put high mileage oil in my car. After it was done I asked if high mileage was used and he said “ that was a conversation you should have had before we started.” I did not feel welcome. The service was very quick though, which I did appreciate

JT was great. Great buying experience

Treated like a #1 customer. Went the extra mile to get my truck taken care of!

From our salesman, Chris, to Ryan the finance manager to the service department, everyone was great. The people behind the scenes took care of everything I wanted. A great group

Friendly sales and finance associates

Friendly customer service advisors. Bright and clean service area. Friendly cashier!

Very professional and courteous. I decided on a new 2025 Tahoe Premier but a different color. Tyler quickly searched and found one out of town. Within days, I was driving a new, beautiful car. Tyler walked me through all the features, which are AMAZING, and was patient with me as I understood all the new features. I highly recommend them to anyone looking to purchase a new ride.

Great team of people that work together on making sure our buying experience was easy and quick.

I had purchased an extended warranty for my 2017 Silverado when it was purchased this past January. On 2 occasions I was able to use it totaling over $8,000. The repair process was handled in a timely manner and all is good now 👍

Service was pretty quick, and everyone was friendly.

I was looking to buy a Buick Encore and called a couple of dealers looking for the best price. It came out to 2 dealers, one of them been Jerry Durant, and both had similar prices, but the professionalism and courtesy shown by the seller JT Gustafson made all the difference. The way he managed the deal tilted the scale on his side. Also, the day I went to close the deal, the process moved quickly and smoothly. We’re very pleased the way we were treated and extremely happy with our new vehicle.

JT and the entire staff were friendly and professional

Brought my 2023 Silverado ZR2, in for service and manufacture recall. Oil was upgraded to 40W, new oil filter, and cap. I hope that’s all it takes, to not have problems with my truck that has less than 23,000 miles on it.

Everyone involved in the process were very professional and easy to work with.

I live in San Angelo Tx, I haven’t had any vehicle serviced at this location,

Was good after I arrived but was difficult to get to talk to someone to make the appointment ended up calling the manager was great after that

My salesman Juan was awesome. From the time I walked to the door. He made sure that I was comfortable with all aspects during looking for a truck driving it pricing it everything he was with me all the way through it which led me to buying a 2025 Silverado Z 71. When I went in to finalize the purchase, they were nothing but helpful and helping me to get where I could afford it. I appreciate both men very much for going the extra mile for me once the purchase was complete Juan M take me through the complete process from where I needed to go for parts where I needed to go for Service physically took me to each location when I left the dealership that day. I had no unanswered questions and I’m 100% pleased with my truck and my experience at Jerry Durant

Just an oil change. Really polite and efficient group.

Everyone was professional and, courteous and helpful. They have earned my loyalty!

More communication between service advisor and customer.

I really enjoyed working with Carson. He was very knowledgeable and amicable throughout the experience explaining all the features of the vehicle. I was disappointed that they would not honor the $1000 off coupon sent to me on the Jerry’s website saying their dealership did not send it to me that one of the other two dealerships did which to me was irrelevant. Fake coupon to get you to the dealership. Not good. All for one. One for all. Need to honor or completely eliminate that practice.

Easy in easy out!

I couldn't have been more pleased with everything Todd Shipman did to help make my purchase complete. He contacted me with all updates and details and delivered the exact vehicle I wanted. Was very helpful in explaining all the features of my car. I would definitely recommend him and Durant to friends and family.

Quick, easy, professional purchasing experience.

Very courteous service advisor and the job was done quickly.

Work was professionally done.

Had to take my car back to you with brake issues tried to charge me another 800$ on top of the 1000$ I spent a week and a half ago way over charged me on parts both times . On top of that talked my wife into purchasing a 2025 Acadia wished I hadn’t.

Was great, I was able to get in and job done quickly

They were very kind and was helpful in answering all my questions and concerns. Very informative as well

Fast easy and friendly

Sales and finance was a big help. They definitely made the transaction smooth.

Really helpful

Stress free experience. Pickup of the new vehicle was easy. This was my second new purchase from Carl.

Good job installing my new wheels for my corvette

Kent is a very professional and friendly service writer.

It was good and fast

JT was wonderful and prompt with the sale of my truck.

Nicole is always very helpful. And answers any questions that I may have.

The salesperson treated us great and the buying experience was quick and easy.

Excellent timeframe for service and courtesy car back and forth during service

Aaron was amazing! Not your typical pushy salesman. Very friendly, God fearing young man. I would buy 10 more cars from him if I had the money. Ryan the finance guy was also very nice and easy to work with. Thanks for a great experience!

Absolutely Awesome. From Nicole & Teddy were beyond reproach with professionalism.

Brought my 2019 Corvette in for a complete inspection since I'd purchased it online out of Florida. Service advisor Nicole Duggan was fantastic. Told me it would take maybe all day. I was given a ride back to Glen Rose. Got call early pm car was ready. Ride back provided. Nicole even brought the car up. Great experience all around.

Very nice to deal with

All went perfectly

Got right in without appt. Job was done fast. Car works really good (only negative is economy and inflation causing rice to be about 150 more than expected)

It was easy, fast, and professional

Someone was quick to greet me and get me an advisor. I had oil change and then an issue with the passenger front seat. All was done and taken care of in a timely manner.

I had a really bad experience with your dealership several years ago and told myself that I would never buy anything from you guys. I went on line and found a vehicle that I liked. Carl Turley called me and I told him about my experience and he asked to give him a chance. He made my buying experience a memorable one. He is a good sales person !!

Kent did a great job

You found the right truck for me. An got me financing

JT was quick, helpful and very knowledgeable. He helped make the transaction smooth.

Your Sales Professionals Keith and Todd were fantastic but your Finance Manager was rude and unprofessional. I’ve purchased my fair share of new vehicles and have never encountered such arrogance from a finance manager. I get that they, finance managers, get some sort of commission by using their financial institutions but if I come pre-approved through a well known and respected bank such as USAA he should not look down at me for that, I’m a disabled Navy veteran and to be treated as this person treated me was extremely frustrating.

The salesman was better than most I have worked with in the past. He explained the working of both cars very well.

Very pleased

Quick and efficient in all aspects

Service advisor was very polite. Responded quickly when I arrived and the service.was finished very fast. Every experience I have had with Jerry Durant has exceeded my expectations!

The time it took to do an oil change and rotation was over 90 minutes…that’s too long.

If you make an appointment for 9:30 and show up 15 minutes early and still set there until 11:45 for an oil change and tire rotation. Kind of long for that service

Perfect.

I was informed of everything on my truck was in the shop. I do appreciate Eric giving me his business card with all of his contact information on it. It makes it very easy to schedule.

The staff was very easy to work with.

Key fob battery wasn’t replaced as asked and I had to reset air filter code myself.

Service time was prompt & efficient. Actually got in before scheduled time.

The staff was very helpful and answered all of my questions. They completed all of the work in a timely manner.

Everybody was courteous, friendly and proficient. My service advisor, Wrey was awesome. He communicated with me frequently to keep me updated on the progress of my repair. Courtesy driver, Pancho was friendly and his courtesy vehicle was immaculate.

Everyone was friendly and helpful.

Got there early, so went well

Great experience.

Nice people to deal with a good staff

Quick and Easy.

i am very unhappy with the communication between the dealership and the customer.

Todd was extremely helpful and no pressure at all. I will tell all of my friends.

Staff was friendly. Job was completed quickly. I was able to drive up and get service without an appt. My first oil change was free.

Very disappointed that the price of the service I got had raised 50% from the listed price displayed on the garage sign. I have discussed this with friends and neighbors whom have been unanimous in saying that I should have refused to pay more than the posted price. And the fact that the price of the service had raised 50% in one price hike, is to say the least, excessive!

Polite approach, excellent response to problem, how to solve it , one of the best service experiences I've had.

Two and one-half hours start to finish including meet and greet, vehicle orientation, test drive, financing and personal property transfer. That's a record transaction for us.

Chris, Eric and Ryan were excellent to work with from beginning to end of the sale. Great experience, we bought two vehicles at once so you know it had to be good ..............

great service, took less than 30mins for oil change and tire rotation.

Was very good. My service representative was Ken I believe and was terrific!

AS ALWAYS DURANT CHEV. HAS ALWAYS DONE AN OUTSTANDING JOB ON MAINTAINING MY VEH.

Service advisor was great, service was great one thing is vehicle clearly has no wheel locks on it, someone went thur the center console of my vehicle

Everyone I dealt with in purchasing my new car was helpful and caring. This is the second new vehicle purchased at this dealership, and both purchases were pleasant experiences. I will definitely purchase my next vehicle at this location.

I had a great experience. Helped me out a lot

In and out fast

Carl was very helpful, not your typical salesman, very transparent and knowledgeable, no long winded sales pitch. Listened to exactly what I wanted and executed. 10/10 service.

Good service

JT came through with the best OTD price for my vehicle purchase. I contacted over 80 Chevrolet dealerships in the state of Texas. All dealerships told me that I would walk into to purchase a truck and to read the fine print because I would be scammed/bait and switched. I walked In to Durant and read the fine print. I left with the vehicle I went to purchase and at the best price. One other dealership had the same price. Their salesperson lost their cool. JT did not. He was professional and JT delivered what he promised. I drove over 2 hours to take delivery. I was concerned making that long of a drive but I'm glad I did.

Eric is great!

I had a pleasant experience at Jerry Chevrolet Granbury. Hayden is an amazing salesman. Hayden was respectful, pleasant and very informative. He called and followed up several times after the sale and after we had our windows tinted in Weatherford. Hayden is the model of superior customer services. The purchase process was smooth, fast, and easy. Ryan in financing was helpful, informative and prompt. Easiest car buying experience I have every had. I will definitely recommend Jerry's Chevrolet Granbury.

Simple, straight forward, pleasure doing business.

Great

I appreciate your patience with me & my elderly father. Shane was extremely nice & very patience with us.

Nicole is an excellent advisor

Start to finish it was a smooth and easy decision to buy there. JT was awesome to work with!!

Had appointment at 10 and was in before 10 and out in 30 minutes.

My experience was great so was my service advisor got truck in and out quick so I didn't have to get a loaner vehicle I will always use Wray for my service needs

Long wait Even after reservation

Very professional! Car was done in a very timely manner.

Quick in and out for an oil change and tire rotation. Everyone in the service department is friendly and proactively greeted me and made sure I was kept informed as to the progress of the service being done in my truck.

Wonderful service

The service was fast and I was able to get my truck in early. Also, Eric does a great job of keeping me informed.

Personable service

Great advisor that kept me updated. Service good except for forgetting to return my tire tool.

Overall smooth transaction.

Good experience.

Was in and out very quickly. Advisor kept me informed and was helpful

The experience was great. I was able to work out all of the purchase details over the phone, including a trade-in price. This worked best for me as I lived 3 hours away from the dealership.

Friendly service and a fair deal...everything you'd want in a purchase.

Good, quick service. Thanks

My vehicle was taken in for the service at my appointment time. Kent reviewed each step of the process and kept me updated on progress of the work. The service personnel even washed the car after the work was completed!

Did a good job, got my truck in and out quickly

I had a pre-arranged appointment , I arrived 30minutes prior to my appointment and was taken care of by the service advisor. Work began on my GMC prior to my appointment time. All work was accomplished on time and was preformed by trained techs.

Carson made this transaction super easy. I contacted other dealerships to compare prices and every one except for Jerry Durant were difficult to deal with. Thanks for the clear communication and easy buying process.

Mr Taylor was exceptional to work with, as was the finance manager. Richard was happy to offer information that we asked for without ever making us pressured in any way. This is my 2nd New car purchase at Jerry Durant Chevrolet, and I'm sure they'll receive my buisness in the future.

Very friendly, helpful and efficient without being pushy. Did not find any unexpected fees like you deal with at other dealerships.

I recently purchased a truck from Jerry Durant granbury, and i cloudn’t be happier with experience. The staff, Juan Muños was knowledgeable, friendly and helpful throughout the entire process. He took the time to answer all questions and ensure I found the perfect vehicle for my needs.

My service advisor was Eric. He was knowledgeable, courteous and communicative.

They did not do one my services so I called and they made it right the next day

It was a great experience throughout each step. Our salesman, Matt was great and handled our questions with patience and very helpful. Enjoyed our experience

Fast, easy experience

No matter who your service advisor is, they are great!

Nicole was outstanding in her customer service.

Finally honored my online service schedule!

Excellent customer service and low wait time.

Competent busines like and friendly.

Great

Excellent transaction. Amazing management. Highly recommend!

excellent and prompt service

Service department was great to deal with even though I had to change my appointment three times they were still very accommodating and helpful.

Easy, painless car buying experience.

JT was amazing! Very efficient and communicated promptly and got me in and out very fast.

Great job. Had car in at 9 am and mechanic diagnosed and replaced the thermostat the same day. Car was ready by 5;30 pm.

Great Service

Everything was upfront on the vehicle pricing and all of the staff was good to work with. Low pressure

Transaction was super quick and easy. Great staff

Bought new truck. Richard was great, low pressure, and transparent on pricing etc. as someone that has a vehicle buying problem, I appreciate this. Will likely be back for a car for the wife this coming year.

GREAT PLACE

Very helpful and fixing my car and truck nicely

Josh & Scotty and the gentleman in finance were all very professional and made the process a very good experience.

Very good experience

A ok

Great service

Employees were kind, and accommodating. Facilities were clean and well maintained.

Good sales experience

This is the second vehicle that I’ve bought from Richard. He is very up front and his response and help is very grateful. Although there were a few hiccups on some details about getting the car in and some of the other logistics about putting a deposit down, Richard was very up front and made sure that we got the deal done. As long as Richard is at Jerry Durant, we’ll continue to do business there.

The process was super fast and super easy. Todd and Tyler were fantastic to work with.

Every thing went Great

I was early and was accommodated without issue. The personnel were friendly and prompt.

The passenger side of my truck had oil splattered all down the side.

Transmission failed on my 2024 GMC pickup with 34K miles on it .Took a few weeks to get a new transmission in and the dealer gave me a 2026 Chevrolet Z 71 to drive while mine was in the shop Very good of the dealer to supply me a new truck to drive during this time. Thank You !

Aaron was very attentive and worked hard getting our truck ready

Service writer was great. When I got the car home I noticed scuffing on rear passenger body panel. I assume caused by the oil tech rubbing against when filling oil. I spent a lot of money to maintain cars appearance and for them not to protect that area while working on car is disappointing.

My first appointment got changed because it was too busy and my second appointment went well but when my car was finished nobody let me know I went out and found it ready and the oil life and fuel filter life maintenance didn’t get changed I had to change them myself

First oil change and rotation, went great!!

The salesman that I had was the reason I returned a second time. The salesman next to Mesen name was Aaron he interfered and almost caused Mesen the sale. He should stay in his cubicle and mind his own business. Aaron is rude and made a comment to me about lying and said “we are not liars here at this dealership”. Mesen is the only salesman that came out and spoke to me on the first visit to the dealership after being at the dealership for 15 minutes. And that is why I came back.

Great experience. Saleman knew the product and the price reflected online was the price I paid; very smooth and quick transaction .

Fast service. Everything was done right

Eric & Kent were dialed in setting up appt. for 30,000 miles appointment, service was quick, appreciate the turn around and attention!

Very, very pleased with all the questions answered and all the explanations given!!!!

Aaron Brooks was outstanding! He went above and beyond on our purchase. Everything went very smoothly - no issues - everyone was very professional and courteous. Would definitely recommend Jerry Durant Chevy to my friends

Kent was great to work with!

Made appointment I got text to confirm appointment. Took a little over a hour was on my way.

Salesman was great

thay repaired my truck in less than 2 days HEILY BUICK GMC HAD TRUCK OVER 100 DAYS AND NEVER REPAIRED IT TOLD ME TO TAKE IT TO ANOTHER DEALER

The people are nice and polite and very helpful

Great buying experience.

It was easy to make an appointment. I appreciate the good customer service.

Eric and Nicole treated me very well!

Very good service

I worked with Todd Shipman throughout the process and the service was excellent. Joe in finance also was great to work with. I’m already considering purchasing another car with Todd because of the wonderful experience I had. I’ll certainly return and refer friends to Todd and the entire Jerry Durant team.

Eric has been the best service rep I’ve ever dealt with at this dealership. He is customer focused and puts his customers first.

Salesman Aaron, loved him. For being so new, he was able to answer most of our questions. He's a keeper. Finance, Joe and Ryan were both nice and knowledgeable. Parts were a bit more discombobulated, but all were nice and friendly. Overall, it was a very good experience. Low pressure and low stress.

They were very professional, and got my truck fixed.

Eric made the process very easy

When I bought my vehicle I was sold a warranty. My warranty did not cover anything that happened to the truck during the time I owned it. I was a GM person for years and now I am over it. Traded the truck without fixing it. No more GM JUNK in my yard.

We had the absolute best experience! Carson was amazing and knowledgeable. We will purchase from him again.

Service staff was helpful and courteous. One suggestion would be to alert customers (when notifying that the vehicle is ready) of the policy of charging 3% on top of the bill when using charge card. I understand that often the banks charge this and it is just a pass-through charge. There should be a cap of $25 on this charge. My charge fee was over $90. My bill was over $3000, so I think there should be a cap when there is such a high bill (that the dealership likely is making a decent profit on anyway.).

NA

Aaron Brooks was an absolute pleasure to do business with. Friendly, helpful, knowledgeable and not pushy at all. Will definitely recommend to others and try to do business with in the future.

Love my new car. Thank you Todd Shipman and Jerry Durant Chevy for all your help and support. It was an excellent experience and we will be recommending you to our friends and family!

it was an awesome experience! Aaron was very knowledgeable and took care of us from start to finish. Thank you!

Super easy to work with, they kept things pretty straight forward. Definitely worth the drive across the metroplex.

Fast service Friendly personnel

Great group of guys. Great service and gave me a great price for my trade in. Love my new truck and will buy again from them. I’ve bought many new ones in the past and will again in the future.

My battery in my Camaro was tested somewhere else and said it was dead. My car wouldn’t start and been having trouble for about a month with the battery. I finally got it to Jerry Durant’s to get a new battery put in and an oil change. A couple of hours later your service advisor called and said there is nothing wrong with my battery. That is not true! I’ve had a hard time getting it to start for nearly a month. If I would have trusted him I would have broke down again. I told him to put a new battery in. Just like I told him…my battery is not good so now it starts right up like is is suppose to. I had to go back after I got in my vehicle because they didn’t put everything back on the battery and left it laying in my trunk. That is uncalled for! That’s not the first time that had happened. I dropped my car off around 9:30 am and I finally left a message at 3:00 pm to ask is my car done yet? I got an answer around 3:40 pm and he said yes my car is done. That is totally ridiculous!!! I have used this service department for nearly 30 years. They need to do better than this. I went to pay and they usually pull my car up for me to get in. I stood and waited for my car and finally gave up and started looking for it. It was parked out in the parking lot. They have never done that before. Plus no one told me where my car was. I’m so disappointed with Jerry Durant Chevrolet. I’m going to talk to the service manager about his department.

The sales and service staff was very friendly, knowledgeable, accommodating and most of all they were informative. They kept me informed and updated of the status of my vehicle during my visit. Thanks for the pleasant experience!!!!

Easy and fast transaction.